Refund policy

120-Day Risk-Free Trial

We offer a 90-day risk-free trial on all orders. If you're not completely satisfied with your purchase, you can return the item within 90 days of receipt. Please note that while we offer a risk-free trial, returns for items that are not defective or damaged will be subject to the conditions outlined below.

Free Exchanges for Defective Items

If you receive a defective item, we offer a free exchange. Please follow the steps below to initiate the process.

Free Shipping on All Orders

We offer free shipping on all orders. Return shipping is also covered if the item is defective.

Return Conditions

To be eligible for a return, the following conditions must be met:

1. The order must contain all original parts, components, and packaging.
2. The item must show evidence of normal handling. Breakage due to careless handling is not covered.
3. Products that are hygiene-sensitive must be thoroughly cleaned before initiating the return.
4. The item must be found defective immediately upon receipt.
5. We will provide a return shipping label for defective items. For non-defective returns, shipping costs will be your responsibility.
6. Full refunds will be processed once the items are received at our warehouse. Please allow up to 30 days for the refund to be completed.

We reserve the right to refuse returns if we suspect the items have been used or damaged through no fault of our own.

How to Initiate a Return

If your item meets the above conditions, please follow these steps to initiate the return process:

1. Send an email to: support@getsnoozi.com
2. Include the following in your email:
   • Order number
   • Reason for the return request
   • Photo of the product if applicable
   • Your first name and last name
   • Your address
3. We will provide you with the return address and further instructions.

Withdrawal and Cancellation

You have the right to cancel your order within 90 days from the day on which you or a third party named by you (who is not the carrier) received or accepted the goods.

As we operate with a fully automated system, orders are processed immediately, and we cannot interrupt the shipping process. Therefore, refunds are not possible if the goods are already in transit. If you decide to cancel, please wait until you receive the goods before returning them.

To exercise your right of cancellation, you must inform us (Fenom London) by means of a clear declaration (e.g., by e-mail). The cancellation is complete once we receive the goods. The cost of returning the goods will be covered by us for defective items.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, except for delivery costs (unless you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notification of your withdrawal and the returned goods. Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

Returns for Non-Defective Items

If you simply decide you don’t like the product and it is not defective, you will be responsible for paying the return shipping costs and any incurred customs fees for shipping the item back to our warehouse. Shipping costs are non-refundable. Customs fees will be deducted from your refund.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Informations :

Phone number : +44 7460 652216

Email : Support@getsnoozi.com

Company name : Fromloan Ltd

Company number : 15455660

Address : 71-75 Shelton Street, Covent Garden London WC2H 9QJ United Kingdom